FAQS
Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to info@neeki.com.au
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Product Benefits
Q: “Is the Wonder Sheet hot to sleep on?”
No, the Wonder Sheet isn’t hot.
Yes, satin is a polyester but its only in the middle under your shoulders, back and hips, not on your feet which means you won’t over heat.
You’ll be able to start turning over in bed with less effort sooner than you think.
Q: “Can I use the 'Wonder Sheet' if I use a Kylie/Connie?”
Yes and no. There’s 2 sides to this question.
If you put a Kylie/Connie over the Wonder Sheet then it can defeat the purpose because you won’t be benefiting from the increased mobility the Wonder Sheet can offer.
But if you only use the Kylie/Connie during the night and not during the day so much then you can enjoy the benefits of the Wonder Sheet when resting during the day.
The Wonder Sheet would be protected under the Kylie/Connie during the night but it does mean though, that turning over during the night wouldn’t be as easy because you’re not directly on the Wonder Sheet.
I’ve been told by several carers that its easier to move and adjust the Kylie/Connie when its on the Wonder Sheet compared to a cotton sheet. It can slide more easily and doesn’t get caught up, so its easier and faster for the carer to use.
Q: “I have equipment attached or around my bed already. Why should I try the Wonder Sheet?”
The Wonder Sheet can definitely be used independently but it can work really well in conjunction with other mobility equipment that you may already have, such as a bed pole or grab rail.
When you use them together you’re going to be able to move yourself more easily on the satin, so less effort and strain on your body which means less chance of injury.
Q: “Do you have to be elderly in order to benefit?”
No, definitely not.
You'll see Bailey in our video and notice that he's a young boy. In his case its his family and carers who benefit the most from the Wonder Sheet because they need it to make manual handling easier for them and less painful for Bailey.
Anyone of any age with any type of movement problem or disability will benefit from the WS. It can be used for a short term problem, like a hip replacement, broken leg or an operation.
Most mobility issues start when we get older so our biggest demographic is the older person but its certainly not limited to that.
I've used the Wonder Sheet for years just because I love sleeping on them but I did find them really helpful when I was pregnant because I could roll over without having to lift my hips.
Q: “How long will a 'Wonder Sheet' last?”
It depends on a few things.We like to say you’d get at least 5+ years out of your Wonder Sheet but the Wonder Sheet usually undergoes a lot more wear and tear than usual sheets.
It also depends on how many you have. If you’ve only got one and constantly washing and wearing it then it won’t last as long as if you have 2 or 3 and were rotating them.
We do offer a 12 month warrant which protects you from things like the seams tearing or the stitching coming undone. With anything though, if you look after it and follow the washing/care instructions then it will last longer.
Product Options
Q: "Are there different colours in your collection?”
Absolutely! Our Wonder Sheet and Wonder PLUS range are available in up to four different colours including Cream, Blue, Green and White to fit most bedrooms and linen sets.
Both designs can also be custom made to suit your preferences. If you would like to explore a custom option, please email info@neeki.com.au
Q: “My mattress is really deep, will your sheets fit?”
Our Wonder Sheets are typically available in both 35cm and 45cm depths. Please note when measuring depth, this typically includes the mattress plus the undertuck. The 35cm depth size will typically fit a mattress up to 30cm deep, while 45cm depth is suitable for mattresses between 30 and 40cm.
If you would like to order a custom depth solution, please email info@neeki.com.au
Q: “Is there a special way to put the 'Wonder Sheet' on the bed?”
Yes, there is.
Look for the 'NEEKI' label stitched on the outsite corner of the sheet. This corner should be positioned at the foot of the bed.
There should be more fabric at the bottom of the sheet than at the top when correctly placed.
If you have the Wonder PLUS, it's even easier. It includes both a 'NEEKI' label and a clearly marked 'FOOT END' label, making setup quick and straightforward.
If you would like to order a custom depth solution, please email info@neeki.com.au
Shipping, Delivery & Stockists
Q: "I'd like to see the 'Wonder Sheet' before I buy one. Do you have a stockist near me?”
Yes you can definitely try the Wonder Sheet before you buy it.
We have over 150 stockists Australia wide. Take this link to our stockist page where you’ll see who stocks the Wonder Sheet.
Most of our stockists have a display on their showroom floor for customers to see and try. If you can’t find someone near you please let me know.
Q: “Can you ship overseas?”
Yes, we send your Wonder Sheet anywhere.
When you’re ordering online you should see your country as a destination but if you don’t please let us know.
Q: “If I am ordering outside of Australia what are the taxes?”
Some countries ( UK, the E.U., and Canada in particular) charge Customs fees or import duties on merchandise ordered from overseas.
Please be aware that these charges are the customer's responsibility and are beyond our control. We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.
By law, we have to declare the status (i.e. "merchandise" or "gift") and the value of each parcel accurately. It is a criminal offence for us to make a false Customs declaration, so PLEASE do not ask us to mark your parcel otherwise. Thanks for understanding.
Q: “What to do if I need a refund or exchange?”
If you are in any way dissatisfied with your purchase, please let us know.
We will happily replace your returned product with an alternative choice or give you a full refund. Postage paid isn't refundable.